CONTACT US

Merchandise, orders & digital purchases.

For merchandise questions, existing orders, shipping or tracking, item issues, size exchange requests and digital purchase support:

The X Brand Inc. provides behind-the-scenes operational support, including order processing, print-on-demand coordination and shipping or fulfillment support. GRL WRLD remains the independent customer-facing brand. This support role does not describe The X Brand Inc. as owning GRL WRLD, the artist identity, music or intellectual property.

For an order or shipment inquiry

• Your order number and the email address used for the purchase.
• The item or digital product involved and a short description of the question.
• Relevant shipment details, tracking information or delivery date, if available.
• For an address correction, the complete corrected address and the details that need changing.

For an item issue or exchange request

Include clear photos of the item, affected area and relevant packaging or labels. For a size exchange request, state the size received, size requested and condition of the item.

Issue reports and size exchange requests should be made within 7 days of delivery; missing packages marked delivered should be reported within 3–5 business days. These draft windows do not override applicable consumer rights. Read Returns & Exchanges before sending or returning anything.

For digital purchase support

Identify the product, order number, purchase email and the access or payment concern. For a suspected duplicate payment, include the relevant payment references, not full card details. Reports are reviewed; no refund is automatically approved by contacting support.

Music, bookings, features, licensing & press.

For GRL WRLD artist inquiries, booking opportunities, feature or collaboration proposals, licensing requests and press:

All inquiry categories share this central inbox; music inquiries remain distinct from merchandise operations. Listing the address does not establish ownership of artist intellectual property, confirm licensing authority or grant permission to use music, artwork, name or likeness.

Make your inquiry useful

• Your name, organization or project, and reliable contact information.
• The purpose of the inquiry: booking, feature, collaboration, licensing or press.
• Relevant dates, location or format, scope and any genuine project deadline.
• For a booking, the event details and proposed requirements; include an available budget if appropriate.
• For a feature or collaboration, a clear creative proposal and relevant work references.
• For licensing, identify the work, intended use, platforms, territory and proposed duration so the request can be assessed. No rights are granted by submitting it.
• For press, the outlet, interview or coverage request, intended format and deadline.

An inquiry is not a booking confirmation, collaboration commitment or license. Any agreement would need separate confirmation through the appropriate process.

Which contact should I use?

A hoodie, shipment, order, digital delivery or duplicate-payment question belongs with merchandise and purchase support. A performance, song feature, music use, interview or artist opportunity belongs with the artist inquiry contact.

THE GRLS remains a future private members club concept, not an active membership service. There is no membership application, benefits request or signup process on this preview. Visit ABOUT for the distinction between the four doorways.

Protect your information.

No business hours or response-time guarantee has been confirmed. The addresses remain display-only. The form saves private review inquiries for approved owners; it does not send emails or accept public submissions.

Before sales open, you can review the proposed Shipping & Delivery, Size Guide and FAQs. This draft does not enable purchases or external messages.