RETURNS & EXCHANGES

Print-on-demand is generally final sale.

GRL WRLD print-on-demand merchandise is produced for an order, so it is generally final sale. Change-of-mind returns are generally not accepted under this draft. Please review the garment details, verified size guidance and color choice before completing a future purchase.

Generally final sale does not mean there is no help when something is wrong. Wrong items, damage and production defects are covered by GRL WRLD subject to review. Customer-selected sizing concerns follow the separate size exchange request process below.

Wrong item, damage or a production defect.

Please report an incorrect item, damage or a production defect within 7 days of delivery. Check the item when it arrives so you can describe the issue clearly and keep relevant packaging for photos where useful.

GRL WRLD will review these issues using the order details and supporting images. An approved resolution will depend on the issue and applicable rights; this is not a blanket promise of an automatic refund or replacement for every request.

What to include

• Your order number and the email address used for the purchase.
• The affected item, including the color and size ordered.
• A short description of what is wrong and the delivery date.
• Clear photos of the whole item, the affected area and any relevant label or packaging.

Use the merchandise support address on Contact Us. Do not send an item back before receiving instructions. The 7-day request window does not override any longer period required by applicable law.

Selected the wrong size? Request a size exchange.

A customer-selected incorrect size may qualify for a size exchange request made within 7 days of delivery. It is a request subject to review and approval, not a guaranteed exchange.

• The item must be unworn, unwashed and in its original condition.
• Include the order number, purchase email, current size and requested size, with photos showing the item's condition.
• The customer pays associated shipping, production differences or exchange costs where applicable.
• Any available exchange option, item availability, exact costs and return instructions must be confirmed before proceeding.

Do not wash, wear or send the item back while waiting for instructions. An exchange request does not reserve another size or authorize a return. An item supplied in the wrong size by the order process should be reported as an incorrect item, rather than a customer-selected size mistake.

Visit the Size Guide for body and garment measuring guidance. No product-specific measurements are confirmed by the preview size buttons.

Marked delivered, but you cannot find it.

Report a package marked delivered but missing within 3–5 business days of the delivery notification. Check the delivery address, safe places, household members and any building reception or mail area first.

Include the order number, purchase email, tracking information and the date it was marked delivered. Support can review the available delivery information and advise on next steps. Reporting a missing parcel does not automatically guarantee a refund or replacement.

If tracking still shows the parcel in transit rather than delivered, see Shipping & Delivery and contact support about the delay. These are different situations and may need different information.

Approved refunds & processing time.

If a refund is approved, the general estimate is 7–10 business days after processing for it to appear. Timing may vary with the processing institution or financial provider; this is an estimate, not a guaranteed date.

A submitted request is not the same as an approved or processed refund. Keep the confirmation of any approved resolution and contact support if you need its status reviewed. This draft does not identify an unconfirmed payment processor or allocate legal refund liability to an operational support partner.

Digital purchases.

Digital purchases are non-refundable except duplicate payments, subject to applicable law. If you believe you were charged twice for the same purchase, contact digital purchase support with the order details and payment references so the duplicate can be reviewed.

Do not include full card numbers, passwords or private account access. A duplicate-payment report requires verification and is not an automatic refund confirmation. Applicable legal rights and any refunds required by law remain unaffected.

A delivery or access problem should also be reported to support so it can be reviewed against the product details. Digital delivery methods must be confirmed before products go on sale; no purchase or download is enabled here.

Before returning anything.

Start with the operations address on Contact Us. Wait for the approved next steps, any return destination and applicable cost information before sending a parcel. This page is not a return authorization or a live claims form.

No sales are enabled in this preview. These proposed terms are presented in full so they can be reviewed and revised before launch.